Return Policy
Last updated: May 7, 2026
7-Day Window
Return any eligible item within 7 days of purchase.
Full Refund
Receive a full refund if the item is in its original condition.
Easy Process
Drop off at our showroom or ship it back to us.
01. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must initiate the return within 7 days of purchase. You’ll also need the receipt or proof of purchase.
02. Non-Returnable Items
Certain types of items cannot be returned:
- Consumable items (e.g., guitar strings, drumsticks, reeds) if opened.
- Earphones or microphones (for hygiene reasons).
- Digital downloads or activated software.
- Custom-made or personalized instruments.
03. Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
04. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Need Help?
If you have any questions about our return policy, our team is here to assist you.